Basic Smile Hollow T-Shirt

INTERNATIONAL DELIVERY INFO

Pending Time: 1-3 Working Days

Standard shipping: 7-15 Working Days; Costs: $5.99
Express shipping: 5-8 Working Days; Costs: $9.99

Free Standard Shipping On Orders Over $99!

DELIVERY SERVICE

All our international deliveries are handled by 4PX,UPS, FedEx.

Reliability is key, which is why we use a signed-for delivery service.

Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in we’ll make sure we leave a card so that a re-delivery can be arranged, or you can collect from the depot.

For both free and paid deliveries, you will need to make sure that you cover any ingoing customs or taxes costs should any be incurred when shipping to your destination. At Pinamy we do our best to deliver within the stated time, however we cannot be held responsible for any delays caused by the customs clearance of the destination country.

Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.

We try our best to get deliveries out to you on time, but sometimes international deliveries can take longer than expected.

SOME USEFUL TIPS

We’d hate for you to not receive your order. Please make sure that the shipping address is correct as we’re unable to redirect orders once they’re on their way to you.

Your security is important to us, so before we can dispatch your purchase we may need you to confirm your details with your card issuer. Delays aren’t fun for anyone so we’ll do our best to make it quick.

Usually your items will be processed and dispatched by our warehouse within 24 period. Please note this can take longer during our sale periods, when it may take up to 48 hours for shipments to be dispatched.

We’re all about good relationships and we work closely with our shipping partner to minimise the potential impact of custom delays on our international customers.

To minimise delays, we recommend using your work address as your delivery address.

RETURNS

Sometimes the fit isn’t right, so here at Pinamy we’re happy to accept returns on any garment that is unworn and still fitted with all security tags and labels. This applies to any item despatched to us within 30 days of receipt by you.

It’s important to note that shipping costs are not covered by Pinamy when sent back, so we suggest using your local post office for the best service and tracking ID.

Luckily, our return instructions on the returns sheet enclosed with your delivery makes sending it back hassle free. Make sure you mail your returns back to us within 30 days of receipt.

Mislaid your returns sheet? Don’t panic. Just send us over an email at service@pinamy.com and we’ll be happy to help you out.

When filling out the sheet, please make sure you indicate if you would like a refund or an exchange.

Payments will be credited back to the original purchasers credit card. Returns for refund are processed within 2-3 working days of receiving the item.

Card refunds may take up to 7 business days for your bank to complete, depending on their processing time. This can vary between banks, so please speak to your bank for any more info regarding processing times as we are unable to amend this.

We’re happy to process store credit refunds and these will be displayed as a code in your email inbox. This will be made available immediately after 2-3 days of processing.

Credit notes can only be used in our online store.

Return Address: Dai Cong village (at Mr. Nguyen Van Toan's house), Tien Cuong commune, Tien Lang district, Hai Phong city Name:Pinamy ,Number:+1 (505) 646-6956.

We don't take any responsibility for lost parcels whilst being returned to us.

EXCHANGES

Sometimes the fit isn’t right, so here at Pinamy we’re happy to accept exchanges on any garment that is unworn and still fitted with all security ribbons and labels. This applies to any item despatched to us within 28 days of receipt by you.

Exchanges take around 2-3 working days to process, plus the delivery time to your area.

It’s important to note that shipping costs are not covered by Pinamy when sent back.

Luckily, our return instructions on the returns sheet enclosed with your delivery makes sending it back hassle free. Make sure you mail your returns back to us within 28 days of receipt and identify which item you would like replaced.

Mislaid your returns sheet? Don’t panic. Just send us over an email at service@pinamy.com and we’ll be happy to help you out.

Feel free to be picky. You can exchange your item for any size or item (permitted it’s in stock) and we send them back to you at no extra charge. We offer 2 exchanges for every item.

If you want to treat yourself even more and the replacement costs extra, a gift card will need to be purchased for the difference. Please let us know if you have made the purchase at service@pinamy.com

If the replacement is less expensive than the original, don’t worry. We’ll make sure the difference is refunded back to your original payment methods. Alternatively, you may refund the original item and then purchase the new, lower-priced item.

LATE RETURNS

We’re unable to accept returns beyond the 30 days of your receipt and anything sent to us after 30 days may be returned to you.

CARRIERS TO RETURN

Use your local post office with a signed-for service and ask for a tracking number so you can follow your return.

OUR POLICY

We take pride of our Pinamy items, so anything returned should be new, unused and with all our security garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

If you’re returning something faulty, damaged or soiled please contact service@pinamy.com prior to sending any return.