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Orders:
1. How do I place an order?
If you are interested in any of our products and wish to purchase them, please follow our instructions on how to place an order.
Step 1: Choose your favorite product
There are 2 ways to find out our product as your request:
– Search by entering the keyword on the search bar.
– Choosing the product type based on the menu bar. The product is sorted as the bestsellers, occasions, product type, scenery…
Step 2: Complete all required options
Make sure you have filled in all the mandatory fields on the checkout page as well. If the option has 1 image, make sure that you click on that image.
Step 3: Click the preview function (if it is available) to see the preview
Step 4: Fill in the information and check out
The process to checkout, fill out Contact information with the Shipping address and apply a discount code (if you have) to complete purchasing.
Note: You will receive a confirmation email/SMS shortly after you have successfully placed your order. We suggest that you provide your email address to receive the order information easier.
2. I can’t find my option. Can I request a new one?
Our team always tries to update as many options as possible, but sometimes, we can’t meet our customers’ needs. We are working hard day by day to bring you the high quality personalized gifts which are truly special and unique.
We’d love to hear your thoughts and we’re willing to add more options if we could.
If you have not placed an order yet, you can share your new idea suggestion by request via Contact Us,
3. I don’t get my order confirmation.
As soon as you place an order, we’ll send a confirmation to the email address or phone number that you used at checkout. It includes your order number, order summary, and tracking link.
Make sure that you check your spam folder first. If you haven’t received/found your confirmation, it may be due to incorrect phone/email address providing or failed checkout (your purchase didn’t go through successfully).
You can view the order status by logging into your account.
If you checked out as a guest, please Contact Us for help.
Note:You might include your name, billing address, transaction/invoice ID as this information will be helpful for searching your order.
4. How can I modify my order?
If you contact us after 2 hours of order submission, your order will be locked for processing so we can not modify it.
To modify your order, request via Contact Us.
Note:
– You have 2 hours to modify your order after placing an order and once time to update the new design code.
– If you want to remove the name, leave N/A or No Name on the field name to remove it automatically.
5. How can I cancel my order?
When you change your mind about your order, you are able to cancel your order within 2 hours of placing the order.
Please Contact Us.
Note:
– After 2 hours of purchasing, your orders will be locked and sent to our production facility. If you send the request later than that, we cannot cancel or modify it.
– Issue refund for cancellation may take 3-14 business days to post to your payment account and it will be applied back to the original payment method used.
6. How can I change my shipping address?
You can change the shipping address of your order within 2 hours after placing the order.
Please request in Contact Us,and write down the correct shipping address in the description.
Note: We also cannot change your shipping address from a domestic US location to an International address, and vice versa.
7. How can I change my billing address?
Due to technical issues, we can’t modify the billing address. However, there is no need to change the billing address because we’ll ship your order to the shipping address you left and we don’t include the order receipt in with the package. Please make sure that your shipping address is correct.
Need more help? Please Contact Us
Shipping & Returns:
1. Shipping time frame
To estimate when you can expect your order, please refer to the estimated time frame Shipping & Delivery.
Note:
* In peak season, your parcel may arrive later than expected delivery. We’re so sorry for this inconvenience and hope that you can understand for us.
* The above time frame is only applied for orders to the US with the standard shipping method.
* If your order needs detailed modifications, it may take a few days for our designer to make customization, design time will depend on the complexity of the request. Please kindly add this amount of time to the “Production time”.
Need more help? Contact us
2. How do I track my order?
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.
You can track your order here. To track your order you need to fill out your order number and email address.
You can also sign into your account, then select “Orders” to see your order history and order status. (You only can view your order if you enter the correct email address used at check out).
If you still don’t find & track your order, please Contact Us for help.
3. My tracking number isn't working.
If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
Please rest assured that we are still working hard to deliver your order asap.
Need more help? Please request via Contact Us.
4. I have not received all the items in my order.
Check your inbox, SMS to see whether we have sent you notifications that all of the items in your order were shipped out. In this case, you should locate your order via the given links in your shipping confirmation email/SMS or via Track Order page.
Additionally, your purchase may have included various deliveries which will be received on different dates. Kindly be patient and take a moment to refer to our Shipping & Delivery.
If you have not received any shipping notification and your purchase did not have various deliveries, please request via Contact Us.
Payment:
1. Payment Methods
– Pay with Credit/Debit Card
The available credit card options are listed above. Please note that we do not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
– Pay with PayPal
When you place an order with PayPal, after clicking “Complete order”, you will be redirected to PayPal to complete your purchase securely. You can confirm your payment by logging in with your PayPal username and password.
You may still check out even without a PayPal account. To do so, please click on “Pay with Debit/Credit Card” and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
Need more help? Contact us.
2. Is it safe to use my cards?
We adheres to the highest industry standards to protect your personal information from our online purchase. We take all reasonable care to make our Website secure and to prevent fraud.
Your card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Note: To prevent unauthorized access to your account and to ensure your personal data remains secure, please do not share with anyone your login or password details.
3. What currencies can I use to place an order?
We processes all orders in USD. Whenever you make an online purchase or use your credit card to obtain a cash advance, in a currency other than US dollars, the transaction will be converted to US dollars.
Need more help? Contact us.